By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from Jacqueline Loekito, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Jacqueline Loekito. 

If you want to return an item or require an exchange in size, simply email us with a note stating if you would like an exchange or your money back at info@jacquelineloekito.com If you do wish to return or exchange your item, you can do within 14 days from the date of dispatch. The item will need to be returned in its original (unworn/unused) condition with tags attached. If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs.

A Customs Form will be required by your country’s postal service for international shipping.  When you fill in this form, PLEASE make sure that you tick ‘RETURNED GOODS’ (NOT ‘Commercial Goods’) otherwise we will be charged import tax on your return and will need to deduct this from your refund!  If this option is not listed on the form, please tick ‘Other’ and write ‘Returned Goods – exempt from import tax’. Please allow extra time for the processing of your return if you are returning items from outside of Switzerland.