DISCLAIMER:

For any questions regarding all items and future collaboration please email info@jacquelineloekito.com

Jacqueline Loekito aim to dispatch all orders within 7 working days. On pre orders it
will take 2 months from the time you order. We hold a limited amount of stock of
each style and some items are hand made.

Products
Being born and bred in Jakarta, Indonesia, Jacqueline Loekito went to London to study fashion in her 20's and is now working and living in Basel, Switzerland. Jacqueline has always supported the local people wherever she has lived and is very conscious of equality in the workplace Her small production team in Bali produce small quantity of high quality goods London and Basel are important in her work too as these places are used to produce patterns, samples and show case pieces.

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country.If you have any questions related to customs charges you are advised to contact your local customs. By law we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from Jacqueline Loekito, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Jacqueline Loekito. 

If you want to return an item or require an exchange in size, simply email us with a note stating if you would like an exchange or your money back at info@jacquelineloekito.com If you do wish to return or exchange your item, you can do within 14 days from the date of dispatch. The item will need to be returned in its original (unworn/unused) condition with tags attached. If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs.

IMPORTANT NOTE FOR RETURNS FROM OUTSIDE SWITZERLAND

A Customs Form will be required by your country’s postal service for international shipping.  When you fill in this form, PLEASE make sure that you tick ‘RETURNED GOODS’ (NOT ‘Commercial Goods’) otherwise we will be charged import tax on your return and will need to deduct this from your refund!  If this option is not listed on the form, please tick ‘Other’ and write ‘Returned Goods – exempt from import tax’. Please allow extra time for the processing of your return if you are returning items from outside of Switzerland.

Please post returns to:  

Jacqueline Loekito
Steinengraben 8
4051
Basel
Switzerland

© 2024, Jacqueline Loekito